Denist and dental insurance OT

I am being put off . I want my partail so I can eat right still in limbo calling the insurance I get nowhere but they call the law on me. I cant talk right . more teeth hurt and the denist wont see me until papers from the dental insurance come pappers lost in limbo . no fun.I have been three days on the phone with them and getting no where . asking for the four and fifth time for copies of the claims