Finally getting a wheelchair

It has taken 11 weeks for the wheelchair company to get approval! Amazing, this was not UHC, but the local mobility company. Found out yesterday, they are a third party vendor contracted to a national company.

When they came to my home to access me, I was told it would take 4 - 6 weeks. It took 3 weeks just to get him here.

That was done in mid July. Said it would take 4 - 6 weeks but he needed to send me the paperwork which I needed to sign giving his company the right to rep me. It would be in the mail within the next few days. Took 5 weeks, a phone call and p processor who mailed to a wrong address the week before. Said it was my fault, I must have given the wrong address, I told her if that was the case how did he get to my house?

Last Tuesday, I got a letter from UHC stating they approved me for a power chair, but the claim was put in wrong. Called UHC and was told no description of the chair or Model numbers etc. Called the wheelchair company again, got his processor again and explained what UHC said and she got very defensive, finally I told her that there are 5 other companies here that work with UHC that would be happy to take over the claim. Said she would call me back Tuesday morning. She called back on Wednesday to tell me she had just emailed them and should have a response by Friday afternoon, maybe Monday. I told her that was not acceptable. If I haven't heard from her by Today, Thursday, I will cancel their participation with UHC.

She called at 9:15 this morning to tell me she called the national company this morning and they worked with a rep from UHC and were able to fax the missing info. They ordered the wheelchair and it will be here in 2-6 weeks.

I am so frustrated that we have to work with such incompetence. This company is about a mile from my house. I could have gone there and had this all done in 1-2 weeks, instead it took 11. Doctor's office contacted them on the 1st of July and faxed the prescription.

Now I am curious to see how long it really takes to get here. It is a power chair that easily breaks down to 4 pieces to fit in a trunk!