MODS: Got notice of email but cannot get to it on contact form

NewHere
NewHere Member Posts: 1,428 Member
in Colorectal Cancer #1

Received a notice that someone sent (replied) to a message.  But not seeing it when looking Cry

Comments

  • Trubrit
    Trubrit Member Posts: 5,804 Member
    #2
    :(

    Sorry to hear this.  Hope the mods sort it out. 

  • CSN_Simone
    CSN_Simone moderator Posts: 61
    #3
     

     

    Hi NewHere,

    I'm sorry you're having issues. Just to clarify, are you unable to contact us via the contact form here (http://csn.cancer.org/contact ) ? If so, what error are you seeing? If you are able to use the 'Contact Us' form, please fill that out and we will troubleshoot this issue you with you there. 

    Thanks,

    Simone

    CSN Support Team

  • NewHere
    NewHere Member Posts: 1,428 Member
    #4
    Hi Simone

    I had sent a message through the system to another member of the forum.  I received an email that the member replied to my message, so I clicked through to read the message.  I am told I cannot access the message (though I am logged in and tried on two different devices).  Additionally the message I originally sent is not to be seen in my sent folder.  This has happened a couple of times since the last update.  At first I thought it was user (me) error, but I am not sure at this point.

  • sflgirl
    sflgirl Member Posts: 220 Member
    edited August 2016 #5
    NewHere said:

    Hi Simone

    I had sent a message through the system to another member of the forum.  I received an email that the member replied to my message, so I clicked through to read the message.  I am told I cannot access the message (though I am logged in and tried on two different devices).  Additionally the message I originally sent is not to be seen in my sent folder.  This has happened a couple of times since the last update.  At first I thought it was user (me) error, but I am not sure at this point.

    Happened to me too

    Sent an email, got confirmation the message sent.  And it has never been seen again.  Not in outbox.  VERY frustrating.  Sometimes upgrades are not upgrades at all.....

  • CSN_Simone
    CSN_Simone moderator Posts: 61
    edited August 2016 #6
     

     

    Thanks for the additional information guys. I will forward this onward to our tech team and see what we can figure out.

    Can I ask what browser you guys are using? I tried to replicate this on both Chrome and Firefox, but was unable to do so. 

    Thanks! 

    Simone

    CSN Support Team

  • sflgirl
    sflgirl Member Posts: 220 Member
    edited August 2016 #7
    CSN_Simone said:

     

     

    Thanks for the additional information guys. I will forward this onward to our tech team and see what we can figure out.

    Can I ask what browser you guys are using? I tried to replicate this on both Chrome and Firefox, but was unable to do so. 

    Thanks! 

    Simone

    CSN Support Team

    I'm using safari on an iPad

    I'm using safari on an iPad 

  • NewHere
    NewHere Member Posts: 1,428 Member
    #8
    CSN_Simone said:

     

     

    Thanks for the additional information guys. I will forward this onward to our tech team and see what we can figure out.

    Can I ask what browser you guys are using? I tried to replicate this on both Chrome and Firefox, but was unable to do so. 

    Thanks! 

    Simone

    CSN Support Team

    Chrome on Yosemite

    I can try other browsers and OSes if you like to test.  But if I send a bunch of messages to test out, please do not flag me as spam ;)

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