What is your treatment center like?

sbmly53

All of my non-cancer healthcare providers have wonderful waiting areas, great staff, etc. My rads onc's office is pleasant and has a warm, caring staff. My med onc's office however, is cold, unfriendly and unwelcoming. My Dr is okay and I have confidence in him. His bedside manner is cordial. I love his Nurse Practioner and prefer to see her. Their nurse is nice. But the front staff irritate me to no end. The office is poorly set up. They are supposed to be moving to the rad's onc office. This was suppose to have happened months ago.

The center is a satelite clinic to a large medical center. So, I think the local center just got too big too fast and can't accomodate the demand.

The point of this thread is that I have decided to write a letter to the manager and express my dismay at the waiting area, the ice cold exam rooms, the front staff. I did not have chemo, but walk by the area to the exam rooms. I do not have knowledge of the personnel.

I work for this medical center and I want him to see what I see as a patient and as an employee. No one wants to walk into a cancer center, but by golly, when they get there it ought to be as warm and fuzzy and professional and courteous as humanly possible.

I register & schedule patients. I, along with my co-workers, am the first contact that they have wth the center at a sister location. We are warm, welcoming, compassionate and empathetic. The centers motto is "Every patient, every time".

So, Ladies & gents, what should I say to him to get the point across ?

Sue

cahjah75

Sue
since you work there I think what you've just expressed is exactly what you should write about. The "coldness". My cancer treatment center just opened the week before I started chemo. It's across the street from where it used to be part of the hospital. It is a beautiful building. There is valet parking, an atrium, food store, book store, and bc items boutique. Radiology is on the first floor and chemo treatment is upstairs. The phlebotomists are upstairs also. Everyone is extrememly friendly. A woman from ACS visits almost every Tuesday when I've been there. There has even been a woman who does hand massages. I can't say enough nice things about the place. When I went for my last Neulasta shot yesterday I gave my onco nurses a basket of chocolate from Munson's and a handmade scrapbooked card from me. They all gave me hugs. I still have to go for weekly labs until I see onc in Jan but the nurses have been wonderful.
Speak your mind, Char

Noel

cahjah75 said:

Sue
since you work there I think what you've just expressed is exactly what you should write about. The "coldness". My cancer treatment center just opened the week before I started chemo. It's across the street from where it used to be part of the hospital. It is a beautiful building. There is valet parking, an atrium, food store, book store, and bc items boutique. Radiology is on the first floor and chemo treatment is upstairs. The phlebotomists are upstairs also. Everyone is extrememly friendly. A woman from ACS visits almost every Tuesday when I've been there. There has even been a woman who does hand massages. I can't say enough nice things about the place. When I went for my last Neulasta shot yesterday I gave my onco nurses a basket of chocolate from Munson's and a handmade scrapbooked card from me. They all gave me hugs. I still have to go for weekly labs until I see onc in Jan but the nurses have been wonderful.
Speak your mind, Char

The cancer center I go to is
The cancer center I go to is brand new, so, it is amazing! Everything is bright and light and just beautifully decorated. Everyone there, and, I mean everyone, goes above and beyond in treating, at least me, with such kindness, respect and make me feel like I am the only one there.

Everything is there, the doctors, nutritionist, every machine possible for testing, counseling, massage therapy, genetic counseling, and, even more that I can't think of.

I hate to say this, but, I enjoy going there. I always feel safe and so well cared for.

If I weren't happy, I would write the administrator of the center, and, not hold back on anything that I disliked or anyone.

Good luck!

Jean 0609

Don't get me started....
Don't get me started at the front desk personnel at my cancer center. Grrrrrrrrrrr! Love, love, love my oncologist and her nurse. Just wished that I could skip over the front desk. Hugs, Jean

Gabe N Abby Mom

Warm, caring, compassionate,
Warm, caring, compassionate, professional,courteous...from beginning to end.

If you are writing a letter to discuss your feelings, since you are an employee you may want to consider writing it anonymously. Although there shouldn't be any repercussions, and it's not legal, I would hate for you to suffer any that might come your way. And, unfortunately, I have seen it happen.

Best of luck, and I hope your letter sparks some changes.

Merry Christmas,

Linda

missrenee

Gabe N Abby Mom said:

Warm, caring, compassionate,
Warm, caring, compassionate, professional,courteous...from beginning to end.

If you are writing a letter to discuss your feelings, since you are an employee you may want to consider writing it anonymously. Although there shouldn't be any repercussions, and it's not legal, I would hate for you to suffer any that might come your way. And, unfortunately, I have seen it happen.

Best of luck, and I hope your letter sparks some changes.

Merry Christmas,

Linda

Sue, seems like you are in a position to try to make some change
Being both a patient and employee, you're seeing it for all perspectives. For me, as a patient, the scariest walk I ever made was walking into the oncology office for that first chemo. I was terrified and shaking. The woman at the front desk was wonderful--smiling, speaking so caringly--that helped me so much. The back office people were just as nice.

Going through this is hell enough without having to deal with ignorant, rude people.

Good luck.

Hugs, Renee