User Error...

tommaseena
tommaseena Member Posts: 1,769
edited March 2014 in Breast Cancer #1
Actual dialoge of a former WordPerfect Customer Support employee with a caller:

"Ridge Hall computer assistant; may I help you?"
"Yes, well, I'm having trouble with WordPerfect."
"What sort of trouble?"
"Well, I was just typing along, and all of a sudden the words went away."
"Went away?"
"They disappeared."
"Hmm. So what does your screen look like now?"
"Nothing."
"Nothing?"
"It's blank; it won't accept anything when I type."
"Are you still in WordPerfect, or did you get out?"
"How do I tell?"
"Can you see the C: prompt on the screen?"
"What's a sea-prompt?"
"Never mind. Can you move the cursor around on the screen?"
"There isn't any cursor, I told you, it won't accept anything I type."
"Does your monitor have a power indicator?"
"What's a monitor?"

"It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?"


"I don't know."
"Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?"


"Yes, I think so."
"Great. Follow the cord to the plug, and tell me if it's plugged into the wall."

".......Yes, it is."
"When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?"
"No."
"Well, there are. I need you to look back there again and find the other cable."
".......Okay, here it is."
"Follow it for me, and tell me if it's plugged securely into the back of your computer."
"I can't reach."
"Uh huh. Well, can you see if it is?"
"No."
"Even if you maybe put your knee on something and lean way over?"
"Oh, it's not because I don't have the right angle - it's because it's dark."
"Dark?"
"Yes - the office light is off, and the only light I have is coming in from the window."

"Well, turn on the office light then."
"I can't."
"No? Why not?"
"Because there's a power outage."


"A power... A power outage? Ah, Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?"

"Well, yes, I keep them in the closet."

"Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."

"Really? Is it that bad?"
"Yes, I'm afraid it is."
"Well, all right then, I suppose. What do I tell them?"
"Tell them you're too stupid to own a computer."

Comments

  • LadyParvati
    LadyParvati Member Posts: 328
    ROFL!!
    Choke! I love it!

    Sandy
  • MyTurnNow
    MyTurnNow Member Posts: 2,686 Member
    Yes, this is the BEST one in
    Yes, this is the BEST one in a long time. I'm not a computer wiz either but I don't think I'm this bad. This is hysterical!!! Thanks.
  • crselby
    crselby Member Posts: 441
    MyTurnNow said:

    Yes, this is the BEST one in
    Yes, this is the BEST one in a long time. I'm not a computer wiz either but I don't think I'm this bad. This is hysterical!!! Thanks.

    EEs dat why he tol me to take eet back? Darn!
  • DebbyM
    DebbyM Member Posts: 3,289 Member
    crselby said:

    EEs dat why he tol me to take eet back? Darn!

    LOL!
    LOL!
  • Marcia527
    Marcia527 Member Posts: 2,729
    My son was a computer
    My son was a computer customer support person and hated it. The first thing they say to ask is, "Is your computer plugged in?"

    This is true.
  • Wolfi
    Wolfi Member Posts: 425
    Good one!
    I'm going to HAVE to send this to the guys in our IT department.

    Thanks!
  • tasha_111
    tasha_111 Member Posts: 2,072
    Wolfi said:

    Good one!
    I'm going to HAVE to send this to the guys in our IT department.

    Thanks!

    Oh Dear!
    Tommaseena...............IT WOZ ME! LOL
  • jk1952
    jk1952 Member Posts: 613
    Wolfi said:

    Good one!
    I'm going to HAVE to send this to the guys in our IT department.

    Thanks!

    I loved this: it just made

    I loved this: it just made my day. It sounds just like our IT staff at work.

    Joyce
  • fauxma
    fauxma Member Posts: 3,577 Member
    jk1952 said:

    I loved this: it just made

    I loved this: it just made my day. It sounds just like our IT staff at work.

    Joyce

    That was just too
    That was just too funny.
    Stef
  • mlmjt1
    mlmjt1 Member Posts: 537
    Hi Margo
    That was realllllllllllllly funny....That really just cant be true, can it???

    Thanks for sharing
    LInda T
  • Marcia527
    Marcia527 Member Posts: 2,729
    Ok, here you can laugh at
    Ok, here you can laugh at me. I turned my computer on this morning and was in the middle of posting to Tasha's thread when the screen went black! I checked the computer where it is plugged in and the wall connection and both were good. So I called my husband who fixes computers and he said to bring it over. So I take it to him and he plugs it in and off it goes charging up. He said it wasn't plugged in and the battery ran down. I use a laptop but without the docking station so there is a A/C adapter to use and that is what came unplugged from the cord to the computer. I didn't think to check that. So, yes, ladies, it is true. We all do dumb stuff once in a while and remember next time you call your computer repair person to say "thank you". It's not as easy as it looks.
  • crselby
    crselby Member Posts: 441
    Marcia527 said:

    Ok, here you can laugh at
    Ok, here you can laugh at me. I turned my computer on this morning and was in the middle of posting to Tasha's thread when the screen went black! I checked the computer where it is plugged in and the wall connection and both were good. So I called my husband who fixes computers and he said to bring it over. So I take it to him and he plugs it in and off it goes charging up. He said it wasn't plugged in and the battery ran down. I use a laptop but without the docking station so there is a A/C adapter to use and that is what came unplugged from the cord to the computer. I didn't think to check that. So, yes, ladies, it is true. We all do dumb stuff once in a while and remember next time you call your computer repair person to say "thank you". It's not as easy as it looks.

    it could happen to YOU
    Guess we can all use a little humility wake up call once in a while. Thanks for posting some real life humor!