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Still having a hard time getting on CSN

Tim6003's picture
Tim6003
Posts: 1501
Joined: Nov 2011

Hi All.

I'm desperate here :)  I'm really having a hard time getting on CSN.  Has been this way since my last post regarding this even with the upgrade. To get on I usually google American Cancer Society Message Board and then click on Discussion boards.

However, I seem to have better luck using CIVILMAT's way of getting on which is using my screen name tim6003 and clicking on one of my discussion threads...however even that often does not work.

I appreciate all CSN provides for us, so this is not so much a complaint as it is I'm spending a lot of time trying to get to my online family ...but I worry about those who are new or who need support and can't reach us, or even those who really want / need to share and can't.

So the question is are they still working on it?  Is there any light soon that this issue will be resolved.  I don't get on or share as near as much as I used to bc I spend so much time trying to get on ..and I really wish that was not the case, so just sharing in case they are not aware, but I can't imagine they are not.

Thanks,

Tim

blackswampboy's picture
blackswampboy
Posts: 341
Joined: Jul 2012

hmph, now getting MySQL errors. that's new, so I'll take it to mean that they're finally working on the backend problems.

server issues have been going on since I got here in July, so it can't be harder for anybody to get on now than it already has been. 

would be nice of them to acknowledge server issues and announce what they're doing...but that's obviously not their style. 

Skiffin16's picture
Skiffin16
Posts: 8108
Joined: Sep 2009

Tim, I know they are still working on things, working on archived PM's an a few other issues. I haven't had any problems lately getting on..
I just have a shortcut to our specific forum, and it takes me right in;

Head & Neck Forum

I do know that I have mentioned about it being slow at times, an the reply that I got was that once everything is pretty much the way they want they'll enable caching and a few other things, which should improve system performance and speed things up.

They are aware anyways, not sure on your connectivity issues, and I haven't seen any messages concerning SQL.

JG

fisrpotpe's picture
fisrpotpe
Posts: 1344
Joined: Aug 2010

i too have the short cut saved on my bookmarks bar, it seems to be working the same as before upgrade. sometimes goes right to page and sometimes 3-5 min to get to page. same goes for when replying to post. my feeling is when there are many trying to get on it's slow. 

personally i don't see a speed difference other than i don't find it where i can not get on. 

as already said, the waiting game still in action  and continues part of new normal. 

i find myself looking at less posts rather than all, but most of all those looking for help rather than those with all the wonderful news of NED's arrival, no disrespect to those with good news as i am just looking to help those in though times

 

thanks again John (Skiffin16) for all your help and updates

 

john 

phrannie51's picture
phrannie51
Posts: 3887
Joined: Mar 2012

but kept checking in since this morning, with a "no go" for the answer.  Just figured they were down again. 

p

CivilMatt's picture
CivilMatt
Posts: 3132
Joined: May 2012

Tim,

 

Can you hear (read) me Tim, I finally got on.  My New Years Resolution is “patience”.  I had some really good first of the year posts, but I forgot then all while waiting (you know radiation brain).

 

The system must not totally suck, when I pass by the other forums I see some have 150 – 200

new posts we have 10 to 20. 

 

Matt

Skiffin16's picture
Skiffin16
Posts: 8108
Joined: Sep 2009

Tim, I'll get with Greta and let her know that some are still having the issues mentioned...

John

 

Tim6003's picture
Tim6003
Posts: 1501
Joined: Nov 2011

screen ++++++++++++

 

user warning: Lost connection to MySQL server during query query: SELECT created FROM users WHERE uid = 99575 in /home/csnc001/public_html/sites/all/modules/csn/csn.module on line 837.

 

I have no idea what that means ...but when you see warning .....I'm scared I got a virus!!!  LOL...jk  :)  The warning was in a pink box....very pretty..hahahahhahaaha,,,

Skiffin16's picture
Skiffin16
Posts: 8108
Joined: Sep 2009

Did you get this message just trying to login?

SQL is just a database language statement in short, SQL = Structured Query Language

SELECT = you are requesting something specific

FROM= the table from where you are SELECTING

WHERE = the filter like User ID for TIM6003 = 99575

I was told this morning that my email (which linked this thread) was forwarded to IT, and they have tagged it as a high priority.

JG

blackswampboy's picture
blackswampboy
Posts: 341
Joined: Jul 2012

MySQL is the relational database product that they are using to store our messages.

the connection problem is between the server and the database. backend stuff--nothing to do with us.

cureitall66's picture
cureitall66
Posts: 889
Joined: Aug 2012

 

Tim,

Same problem I've noticed. Let's hope they can get it resolved. I sent you a PM couple days ago...can you check to see if you got it from me?

Cris 

ToBeGolden's picture
ToBeGolden
Posts: 696
Joined: Aug 2010

Problems getting on seem to be related to time of day? Dinner Time / Eastern Standard Time appears to be the most difficult. Or am I just imagining things? Again? Rick.

blackswampboy's picture
blackswampboy
Posts: 341
Joined: Jul 2012

now I'm getting the same old chrome error again.

Error 324 (net::ERR_EMPTY_RESPONSE): The server closed the connection without sending any data.

pretty clear they haven't done anything to fix performance problems, the 'upgrade' has just added a few frivolous bells and whistles. priorities out of whack. seriously, who cares about being able to change fonts, when the server sucks?

Vikeman10
Posts: 62
Joined: Jul 2012

It doesn't seem like anything was fixed to me, as adding fancy little things doesn't impress me. When there are only 35 members online & you can't get on or get no response, it is pretty frustrating. I just don't see how the server can be that slow or bad! It is starting to become a joke to even try to get on.

Randy

Billie67's picture
Billie67
Posts: 834
Joined: Jul 2012

I just created a new post asking if anyone else was having problems. I guess I was so happy to finally get on that I went right away to create a new post instead of looking around. Sorry to be redundant.
Billie

lts's picture
lts
Posts: 75
Joined: Nov 2012

Very Slow

 

Luke

hwt's picture
hwt
Posts: 2041
Joined: Jun 2012

Yesterday, I couldn't get on at all today is just slow

blackswampboy's picture
blackswampboy
Posts: 341
Joined: Jul 2012

grrrrr. two more times today:

Error 324 (net::ERR_EMPTY_RESPONSE): The server closed the connection without sending any data.


 

how much longer, ACS? I'd prefer not to give up on the site completely--but perhaps I should return in June to see if you have fixed this frustrating site by then.

I recognize and appreciate that the ACS is providing a valuable service to cancer survivors. thank you! unfortunately, the site's value is greatly diminished by technical problems, and I am growing weary of wasting time trying to access the site. these problems have been going on for a long time, and they affect many (if not all) of us.

are you so understaffed that you can't address us directly, and keep us informed of site status? please...we'd take it as a sign of respect to hear from you directly. thank you.

luvofmylif
Posts: 344
Joined: Sep 2012

It was so slow for the past week I just gave up. Today , though, was great, with no problems getting on the site.  I just figured maybe it was my computer.

phrannie51's picture
phrannie51
Posts: 3887
Joined: Mar 2012

one minute, I'll can read a post....go to reply and the server sticks for 30 minutes.....OR, it will go to exactly where it should be and my reply will stick for 30 minutes.....and still post, or it may disappear.....eerrrrggggg....ticking me off!!

p

fisrpotpe's picture
fisrpotpe
Posts: 1344
Joined: Aug 2010

it's been slow for me the last two days, takes like 15-20 sec's for anything to happen.   i get no errors or does it kick off at any time. pretty much the same or slightly worse at times compared to the upgrade. 

 

please everyone, don't give up... be like you were when going thru treatments.... keep chugging along. all those fighting the fight needs you for support, experience and knowledge. 

 

i must believe they are working on the problem

 

john 

 

 

Tim6003's picture
Tim6003
Posts: 1501
Joined: Nov 2011

I appreciate the site soooo much.  It has been invaluable to me ....but I agree with John (fisrpotpe) we must hang in there for those that need support or information. 

My biggest concern is we will lose folks who have been so helpful...or those who need help....I hate to think of those days when I needed so much support if I had not been able to get on ...

And John (skifin) ...be sure and tell those that be we really do appreciate the site ...just looking for them to keep us so we can connect :)

Best,

 

Tim

Skiffin16's picture
Skiffin16
Posts: 8108
Joined: Sep 2009

As far as I know as long as Greta is involved and has a say, CSN will stay here and be strong.

I know (or feel) that ACS is pushing What'sNext more so than than this site, which has always been kept separate.

The "upgrade" was mainly for hardware as best I know, with some enhancements that others within the CSN community requested.

Believe it or not, we (H&N) are just one of many community and forum here...

In this world of instant gratification and results, I know that we have a hard time dealing with inconvenience.

While I totally understand and get your frustrations, I have a different perspective than a few.

I'm an IT guy also, my degree from University of South Florida is B.S.I.T. so I love the technology, the fastest computers... I hate waiting for slow sites, slow software, slow computers... It drives me nuts having to wait.

But... I also understand that this site is out of my control, it is here free and purely as a source for us..survivors, care givers, those whom are new , the many somewhere in between.

It is maintained and presented to us at no cost, when there are spammers, they are taken care of, when someone becomes unruly or rude to others they are dealt with.

The site is set in an environment that makes it as easy and comfortable as possible to communicate, share and help others... Nothing is asked of any of us in return for that privilege.

So to the few that are more than a little vocal on how it's being handled... Well, I kind of find that rude, unappreciative, and actually disrespectful....

But again, that's just me, totally not associated with CSN in any way other than I consider the site something very special to me.

So even though it may be a little broken at the moment....it will recover, it will survive.

As others have mentioned.... Compare the site to you, me, others....

When I was at my worst, going through treatment, trying to recover...was I kicked to the curb, was I talked down to, was I ridiculed....was I given up?

John

lts's picture
lts
Posts: 75
Joined: Nov 2012

Working super fast today. Read more in less time than ever. Thank You!!!

 

Luke

P.S.  Off to # 12.  Appointment at 9:37am.

Skiffin16's picture
Skiffin16
Posts: 8108
Joined: Sep 2009

With you bro....

blackswampboy's picture
blackswampboy
Posts: 341
Joined: Jul 2012

wow, that would be at least six months worth of "instant gratification".

needless to say, my perspective differs from yours.

we all appreciate the service that the ACS provides, and have clearly indicated as much (see above). 

we also understand that you have no affiliation with the ACS, and have not been tasked with speaking for them. so please do not take our error reports and constructive suggestions personally. clearly, it would be better for all--yourself included--if the ACS would acknowledge ongoing problems themselves, and directly communicate their intent to fix them. again, these problems have been going on for a long while, have frustrated many, and limit the function of a valuable service.

regarding your concern that we not "blame" ACS personalities--I dare say we are neither concerned with personalities nor affixing blame. in fact, most of us would have no idea who "Greta" is--or her involvement--if you did not keep mentioning her. again, we are not calling out "Greta". we seek solutions to longstanding problems, not blame.

for the record, I spent 25 years in the IT industry, and once upon a time set up and administered LAMP discussion forums myself. it was not particulary difficult all those years ago, and the basic technology has changed little since then. yep, still Linux-, Apache-, MySQL-, PHP-based, all these years later. this is not rocket science. especially if you're renting managed servers, which they are.

 

having said all that, so far so good today. let's hope that they've finally straightened things out! 

cheers.

phrannie51's picture
phrannie51
Posts: 3887
Joined: Mar 2012

YES!!  I've actually read three posts in a row...it took me 12 hours to do that yesterday...

p

Edit:  I wrote this, and there it sat....so I took the dog out to play (30 minutes)....washed my hair (10 minutes), and it was still sitting here spinning.  Finally went to my link and pushed it...and this had posted afterall, just didn't reflect that till I went back to the main site....I know it's not my computer, cuz the same thing happens at work.

donfoo's picture
donfoo
Posts: 1350
Joined: Dec 2012

so, we have at least several IT savvy folks here. Has anyone given any serious thought to creating a spinoff site for Head and Neck folks? I KNOW we can serve up pages way faster than this, especially if we do not go overboard on features and back end requirements. 

The other idea is to make a more formal inquiry to those that can influence getting more eyeballs and attention on this poor step child of a site. I'm all for that but would be glad to part of a party that collectively expresses the concerns of at least us here in this subforum.

Maybe we can do a poll about options to improve things. To me it is really not acceptable that such a really useful component of the ACS receives such little support ( on the IT side).

Don

CivilMatt's picture
CivilMatt
Posts: 3132
Joined: May 2012

Justine The Wonder Cat

 

Here is Justine after a hard day getting on line.

 

Matt

 

 

 

Our cat

fisrpotpe's picture
fisrpotpe
Posts: 1344
Joined: Aug 2010

this is where i would like to see them create an AGREE button. (alot like the facebook like button) everyone would see alot more support 

 

at least Justine is relaxing with knowledge it will get better....

 

john 

 

CivilMatt's picture
CivilMatt
Posts: 3132
Joined: May 2012

I like my cat

Grandmax4's picture
Grandmax4
Posts: 597
Joined: Dec 2011

Is driving me crazy~~~getting on is almost impossible, try to post or reply~~wait, wait, wait...server cannot find site...help!

 

Skiffin16's picture
Skiffin16
Posts: 8108
Joined: Sep 2009

Actually, I thought that the connectivity and speed has much improved since late last Wednesday or Thursday other than a few glitches yesterday late evening while they were doing some things.

I had mentioned before and I did notice late last night that there was a "Down for Maintenance" message that popped up, and nearly instantly, first that I have seen that before.

That is much better than having you sit there staring ta a screen thinking it's trying to connect.

JG

fisrpotpe's picture
fisrpotpe
Posts: 1344
Joined: Aug 2010

i may have stumbled accross something while pulling up the site. if you don't have your screen name and password  in the boxes, it sure seems like it is instant to the site. when i logged in next it was very slow. so then i tried it with the auto mattic log in when pulling up the site, it was then very slow again. 

at least for me over the last couple 3-5 days it is not worse, maybe somewhat better. still for me the thought of "nothing good comes easy"... with that we are all here doing something here that is good and it sure does not come easy    :-)

 

john 

donfoo's picture
donfoo
Posts: 1350
Joined: Dec 2012

I mentioned this before, the site is built on Drupal, the technolgy that feeds my family. What is going on is when a user is not logged on, drupal uses cached information much more than when a user is "authenticated", in order words logged in with an assigned role. Being signed in does not utilize the cache nearly as much and the resources required for logged users is higher. Just from observing the behaviour of this site, the issues is not enough memory. Upping memory can help a lot. The other place to look is the configuration for apache. What needs to be tuned is the various settings to release resources and such. Back those down and that will free resources much sooner for other uers.

 

HELLO IS ANBODY LISTENING?

 

The forums at http://oralcancersupport.org are blazing compared to this old wore out mare. 

 

sorry for the frustration but this site is not cancer or rocket science. Seems like most treat this like cancer and just deal with it like there is no hope.  For whatever reason, the proper level, at that is not much, is not being given to get this site running like a thoroughbred. There must be some heavy internal politics going on as it sure is not lack of financial or technical resources. 

greta's picture
greta
Posts: 241
Joined: Jun 2000

I am forwarding all the discussions on CSN to IT and others to keep them informed. There are no internal (or external) politics involved. Issues affecting the site aren't limited to Drupal, and none of them were anticipated. Most of the problems will be resolved, some faster than others. For example, new hardware is on order; it will take some time to arrive and do whatever needs to be done with it. I'm not a technical person, to which John can attest, but I can assure you that we are very much aware of the importance of CSN to you and others. I'm deeply sorry than the upgrade didn't go off without a hitch and that it has affected others adversely. We are doing our best to correct the problems as quickly as possible.

Regards,
Greta
aka Your CSN staff

longtermsurvivor's picture
longtermsurvivor
Posts: 1844
Joined: Mar 2010

FWIW, I have just now gotten back in to the site.  I have attempted perhaps twenty times since yesterday afternoon, and every effort timed out.

 

Pat

VivianLee5689's picture
VivianLee5689
Posts: 546
Joined: Aug 2012

If I didn't like everyone so much I would just give up, but you guys are worth the wait.  Have a great day?  Crossing my fingers this post makes it online  LOL

AirForce Vet's picture
AirForce Vet
Posts: 25
Joined: Feb 2012

Getting on the site for over 2 months has been a really trying experience!!!!  Vivian. Hope your husband is having a better week than the past few,

Regards

Joe

donfoo's picture
donfoo
Posts: 1350
Joined: Dec 2012

Hi Greta,

 

I appreciate the response. However, this is the FIRST post I have seen from anyone directly involved with CSN who has offered any first hand status on the problems. Even the "scheduled" outage the other night should have been communicated to the forums. All it takes is to create a node that displays on the first page.

As to Drupal only, I'm not sure where you got that impression from me. I have made numerous posts indicating it is a hardware issue, lack of memory and likely config settings that need adjusting. As to the hardware issue, CSN hosts at Liquid Web, same place where I run many client sites. It seems like CSN would not rent empty rack space there and directly mangage the hardware. Could be the case but there data centers are nowhere near Atlanta. Maybe CSN has staff or contracts more local to their sites.

More likely you may be using hardware that is configured by LW and it should NOT take much time to get upgraded hardware provisioned. If that is what they are telling you then, my suggestion is to dig deeper. Any hardware related issue for a generic LAMP stack and PHP app like Drupal is a commodity and should get resolved by LW in a day or two. The migration issues might take a bit longer but not weeks.

Lastly, from this end, I do not see any network or bandwidth issues. The common situation is when the "members online" count goes over mid teens, things slow down. I can generally count on the site responding late in the evening PST. 

Sorry if I come across aggravated but I am very thankful for the site and support it. But there is no sugar coating the loss of data nor slow response to get this resolved. At worst case, now too late, after the upgrade has big problems, the decision should be to back it out and roll back to the older version then go back to the drawing board. However, it seems there is inadequate expertise or organization in place to handle a farily pedestrian IT expercise. My God only 30 ppl and it locks up? 

sassysrice's picture
sassysrice
Posts: 117
Joined: Nov 2012

It is so ftustrating, I have to keep trying 3,4 or more times.

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