What is your treatment center like?

All of my non-cancer healthcare providers have wonderful waiting areas, great staff, etc. My rads onc's office is pleasant and has a warm, caring staff. My med onc's office however, is cold, unfriendly and unwelcoming. My Dr is okay and I have confidence in him. His bedside manner is cordial. I love his Nurse Practioner and prefer to see her. Their nurse is nice. But the front staff irritate me to no end. The office is poorly set up. They are supposed to be moving to the rad's onc office. This was suppose to have happened months ago.

The center is a satelite clinic to a large medical center. So, I think the local center just got too big too fast and can't accomodate the demand.

The point of this thread is that I have decided to write a letter to the manager and express my dismay at the waiting area, the ice cold exam rooms, the front staff. I did not have chemo, but walk by the area to the exam rooms. I do not have knowledge of the personnel.

I work for this medical center and I want him to see what I see as a patient and as an employee. No one wants to walk into a cancer center, but by golly, when they get there it ought to be as warm and fuzzy and professional and courteous as humanly possible.

I register & schedule patients. I, along with my co-workers, am the first contact that they have wth the center at a sister location. We are warm, welcoming, compassionate and empathetic. The centers motto is "Every patient, every time".

So, Ladies & gents, what should I say to him to get the point across ?

Sue