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CSN update

greta's picture
greta
Posts: 242
Joined: Jun 2000

I apologize to everyone for not having communicated sooner. You have been more than patient under the circumstances.

At this point, all of the content that was missing following the upgrade has been restored with the exception of private messages. There has been an ongoing investigation for several weeks that has yielded variable findings. But to make a long story short, it appears that it will be possible to restore at least some messages. That is all that can be reported at the moment because the investigation is not finished. I just wanted to let you know that the level of effort being devoted to it has in no way diminished. It is well-understood how important the private messages are to you, and you can be assured that there is a strong commitment to reach the best possible outcome.

Another ongoing effort is improvement of site performance. The consensus seems to be that, overall, it is better now than it was prior to the upgrade. However, steps are being taken to further improve it in the next couple of weeks.

In the interim, other technical issues are being addressed as they are identified, and ways to improve responsiveness to technical concerns and better meet your needs in the future are being discussed. Additionally, we are planning a formal evaluation of CSN this year.

Thank you again for your patience.

Warmly,
Greta
(aka Your CSN staff)

p.s. The man in the picture is my father. He was in his late 70s when this photo was taken in a Texas cotton field.

grandmafay's picture
grandmafay
Posts: 1629
Joined: Aug 2009

Upgrades and improvements on websites, like grieving, takes time. I'm sure your crew is working hard. I really like some of the changes. Thanks for communicating with us. Fay

 

PS. Like the picture. Thanks for sharing. 

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