uncaring pharmacists

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KC49
KC49 Member Posts: 6

Had another unpleasant experience at pharmacy trying to refill my pain medicaion prescription.  Because my doctor had increased my dosage my supply ran out quicker.  The pharmacist rudely said he would not refill my scrip unless i got note from doctor.  Came back with note he still refused said i should have 8 pills left.  Wanted to know what happened to them.  After finally getting through to them with the help of a nurse went back to pharmacy waited in line i was ignored until line built up behind me.  I told my experience to different doctors and health care people who i have appointments with they seem to only sympathize with poor pharmacists and all the troubles they have.  What about me. What about my pain.  Dread having to fill my prescriptions now.

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  • HOPE610
    HOPE610 Member Posts: 28
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    How unfortunate!  I would

    How unfortunate!  I would certainly take the issue up with the head pharmacist or the store manager.  If the issue is not addressed, find out how to contact the corporate office.  Otherwise, you might want to search for a new pharmacy (if available in your area).  There is no reason for that type of treatment.  I understand there are guidelines and rules around certain medications, but that is just unacceptable.  Please stand up for yourself or take a family member to help you.  Cancer is hard enough without uncaring people in any facet of the medical profession.

    Good luck to you.  Hugs and prayers!

  • KC49
    KC49 Member Posts: 6
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    HOPE610 said:

    How unfortunate!  I would

    How unfortunate!  I would certainly take the issue up with the head pharmacist or the store manager.  If the issue is not addressed, find out how to contact the corporate office.  Otherwise, you might want to search for a new pharmacy (if available in your area).  There is no reason for that type of treatment.  I understand there are guidelines and rules around certain medications, but that is just unacceptable.  Please stand up for yourself or take a family member to help you.  Cancer is hard enough without uncaring people in any facet of the medical profession.

    Good luck to you.  Hugs and prayers!

    Thank you for understanding

    Thank you for understanding my issue.  Unfortunately the pharmacy is located in the cancer clinic (which is also a regular hospital).  My sister and I plan on writing a letter to someone higher up.  I was dealing with head pharmacist and manager and like I said doctors i have spoken to have empathized with pharmacy.  I am glad you responded makes me feel heard.  :)

  • HOPE610
    HOPE610 Member Posts: 28
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    KC49 said:

    Thank you for understanding

    Thank you for understanding my issue.  Unfortunately the pharmacy is located in the cancer clinic (which is also a regular hospital).  My sister and I plan on writing a letter to someone higher up.  I was dealing with head pharmacist and manager and like I said doctors i have spoken to have empathized with pharmacy.  I am glad you responded makes me feel heard.  :)

    Wow! So unacceptable and in a

    Wow! So unacceptable and in a hospital!  We just had an issue with the specialty pharmacy my husband now has to use for his new medications, but nothing like that.   No one was inconsiderate or rude, just several problems...that I feel will be addressed. 

     

    I hope that you and your sister have luck finding the right person to help you.  Best of luck to you and many prayers and hugs!

  • david54
    david54 Member Posts: 164 Member
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    I am sorry and sympathetic

    I am sorry and sympathetic regarding your situation with the pharmacy. It is inexcusable for a pharmacy to treat an oncology patient and family in that manner. My experience, while not with a pharmacy has been with ouptatient labs where my wife needs frequent blood work done and then faxed to her oncologist at Stanford. We live in a small town and coordinating labwork and scans has at times, been a nightmare. For the most part, the physicians  and nurses are very understanding but for whatever reason dealing with clerical and technology staff, e.g. phlebotomists, has been very frustrating.

    I would complain if I were in your situation, to be honest, a spouse needs an advocate when they are ill, and I have been forced to be a person I am usually not, a pain in the butt to people who can't tie their own shoes!

    One other question-why don't people listen when my spouse says "That vein doesn't work (at getting blood) but they insist on trying it anway to no avail!????

  • Noellesmom
    Noellesmom Member Posts: 1,859 Member
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    david54 said:

    I am sorry and sympathetic

    I am sorry and sympathetic regarding your situation with the pharmacy. It is inexcusable for a pharmacy to treat an oncology patient and family in that manner. My experience, while not with a pharmacy has been with ouptatient labs where my wife needs frequent blood work done and then faxed to her oncologist at Stanford. We live in a small town and coordinating labwork and scans has at times, been a nightmare. For the most part, the physicians  and nurses are very understanding but for whatever reason dealing with clerical and technology staff, e.g. phlebotomists, has been very frustrating.

    I would complain if I were in your situation, to be honest, a spouse needs an advocate when they are ill, and I have been forced to be a person I am usually not, a pain in the butt to people who can't tie their own shoes!

    One other question-why don't people listen when my spouse says "That vein doesn't work (at getting blood) but they insist on trying it anway to no avail!????

    Issues with narcotics

    My husband is five years out from successful treatment for stage 4 throat cancer but suffers from nerve damage requiring constant pain relievers.

    When it comes to pharmacies, we've seen and heard it all.  We've even seen one corporate pharmacy have an argument internally because one pharmacist said it was time to refill and another argued.

    Most disconcerting for us was our experience with a pain treatment center.  It was a money pit that held the prescriptions hostage until we met an ever changing criteria and gave them more money.  Ugh.

    The latest twist is our family physician, who kindly wrote Jim's prescriptions for three years, has retired because the state of Alabama said he had to send his chronic pain patients to a pain clinic.

    We start that worrisome journey again in about a week.  I am not happy.