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CSN update

greta's picture
Posts: 240
Joined: Jun 2000

I apologize to everyone for not having communicated sooner. You have been more than patient under the circumstances.

At this point, all of the content that was missing following the upgrade has been restored with the exception of private messages. There has been an ongoing investigation for several weeks that has yielded variable findings. But to make a long story short, it appears that it will be possible to restore at least some messages. That is all that can be reported at the moment because the investigation is not finished. I just wanted to let you know that the level of effort being devoted to it has in no way diminished. It is well-understood how important the private messages are to you, and you can be assured that there is a strong commitment to reach the best possible outcome.

Another ongoing effort is improvement of site performance. The consensus seems to be that, overall, it is better now than it was prior to the upgrade. However, steps are being taken to further improve it in the next couple of weeks.

In the interim, other technical issues are being addressed as they are identified, and ways to improve responsiveness to technical concerns and better meet your needs in the future are being discussed. Additionally, we are planning a formal evaluation of CSN this year.

Thank you again for your patience.

(aka Your CSN staff)

p.s. The man in the picture is my father. He was in his late 70s when this photo was taken in a Texas cotton field.

allmost60's picture
Posts: 3184
Joined: Jul 2010

Hi Greta,

 For the last week I have been able to get on the site much faster and it seems to be running much better! YeahSmile! I appreciate all of the work you are doing. Your father must have been a hard working man...picking cotton was no easy job. My grandmother picked cotton and told me many stories...she lived to be 99. Thanks for sharing.


illead's picture
Posts: 735
Joined: Aug 2012

Yes, thank you Greta, we appreciate you keeping us informed and thanks for the personal aspect, that's nice. Bill & Becky

cathyp's picture
Posts: 365
Joined: Dec 2009

Is it just me or did something change recently regarding "manage favorites"?  IE when I'm on the lymphoma page that I reached from manage favorites, there is no way to go back to manage favorites. 



jimwins's picture
Posts: 2111
Joined: Aug 2011

I don't see it there either but if you click on "home" at the top of the scrreen, it does show up under 
"Favortie Content" on the lower right side of the home screen along with any favorites you set up.


cathyp's picture
Posts: 365
Joined: Dec 2009

Thanks Jim, that helps!

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