Computer Question(Not Cancer Related)

wolfen
wolfen Member Posts: 1,324 Member
in Colorectal Cancer #1
I'm looking for some help here from the computer gurus(Blake, John, etc.). Almost every time I am on the board, and I use the back button to get out of a topic, I get the response page "Internet explorer cannot display the webpage". This also happens when I am in my insurance providers website and transferring to the prescription portion which is accessed through another provider window. I have gone through rebooting my modem, uninstalling and reinstalling my internet explorer, turning off my popup blockers, removing and adding my security, adding websites as safe sites, etc. This only happens in Internet Explorer. Everything seems to work well in Firefox. I have also received support from my internet provider and the technical support from the insurance provider. None of their suggestions worked. My son, who is quite versed in computers, has done everything he can think of. Does any one have a similar problem or any suggestions?

Thanks,

Wolfen

Comments

  • PhillieG
    PhillieG Member Posts: 4,866 Member
    #2
    Wolfen
    You hit the nail on the head with "this only happens in Internet Explorer".
    I can't stand that browser... I'd stick with Firefox or Google Chrome which I like even better.
    In general, using the back button on certain secure sites can cause problems.
    -p
  • Buckwirth
    Buckwirth Member Posts: 1,258 Member
    #3
    I have had
    similar problems with an older laptop my wife uses, and my solution was to sell it.

    If you have not tried it, run a security scan using a program like Malwarebytes. Stay away from any of the paid anti-spyware programs though.

    Using Firefox is a good option, you might also want to try Chrome (my personal favorite).

    What computer are you using and how old is it? The new Intel processors are pretty impressive, particularly in a laptop.
  • wolfen
    wolfen Member Posts: 1,324 Member
    #4
    Buckwirth said:

    I have had
    similar problems with an older laptop my wife uses, and my solution was to sell it.

    If you have not tried it, run a security scan using a program like Malwarebytes. Stay away from any of the paid anti-spyware programs though.

    Using Firefox is a good option, you might also want to try Chrome (my personal favorite).

    What computer are you using and how old is it? The new Intel processors are pretty impressive, particularly in a laptop.

    Thanks Phil and Blake
    I'll try running that security scan. I'm using an HP Media Center which is several years old, but has newer "guts" that my son installed about a year ago. I know what you mean about the newer computers. He has one that could probably fly an airplane. Unfortunately, a new computer is not an option for me. The problem I'm having on CSN started about 3 months ago and on the insurance site about 3 days ago. I'm using Firefox right now, which my grandson put on here to use for games, so I haven't used it except to try out the two websites. Guess I'll have to become familiar with it.

    Luv,

    Wolfen
  • PhillieG
    PhillieG Member Posts: 4,866 Member
    #5
    wolfen said:

    Thanks Phil and Blake
    I'll try running that security scan. I'm using an HP Media Center which is several years old, but has newer "guts" that my son installed about a year ago. I know what you mean about the newer computers. He has one that could probably fly an airplane. Unfortunately, a new computer is not an option for me. The problem I'm having on CSN started about 3 months ago and on the insurance site about 3 days ago. I'm using Firefox right now, which my grandson put on here to use for games, so I haven't used it except to try out the two websites. Guess I'll have to become familiar with it.

    Luv,

    Wolfen

    Browsers
    And I don't mean Sha Na Na.
    You caan usuallly tel wehn sumone is useing Internet Explorer becuase of the graet spelceck feeture it haz.
    ;-)
  • John23
    John23 Member Posts: 2,122 Member
    #6
    Wolfen -

    It's dificult to help without actually seeing all your IE settings,
    but you can try this:

    In IE
    click Tools
    click Internet Options
    click Advanced
    In the "security" section (near the bottom)
    Make certain the "TLS" and "SSL" boxes are checked.
    Reboot the computer to insure the changes are registered.

    and

    Using the Explorer:
    Go to C:\WINDOWS\System32\drivers\etc\hosts
    Open the "hosts" file using Notepad.
    Look for a list of websites and their IP addresses.
    Delete everything below 127.0.0.1 localhost
    Save and exit.
    Reboot

    Let me know if that solves it, ok? There are a few more other
    settings that can cause IE to stumble like that...


    Stay well,

    John
  • wolfen
    wolfen Member Posts: 1,324 Member
    #7
    John23 said:

    Wolfen -

    It's dificult to help without actually seeing all your IE settings,
    but you can try this:

    In IE
    click Tools
    click Internet Options
    click Advanced
    In the "security" section (near the bottom)
    Make certain the "TLS" and "SSL" boxes are checked.
    Reboot the computer to insure the changes are registered.

    and

    Using the Explorer:
    Go to C:\WINDOWS\System32\drivers\etc\hosts
    Open the "hosts" file using Notepad.
    Look for a list of websites and their IP addresses.
    Delete everything below 127.0.0.1 localhost
    Save and exit.
    Reboot

    Let me know if that solves it, ok? There are a few more other
    settings that can cause IE to stumble like that...


    Stay well,

    John

    No, No, No Phil
    I think that was Bowser. Anyway, I never use spellcheck. I was the eighth grade spelling champion,LOL.

    Thanks for your suggestion John. Malwarebytes didn't find any infected files, so I'll try your suggestions tomorrow. Can't use the UHC website tonight to test out the results. It's always partially restricted on Sunday night for maintainence.

    Luv,

    Wolfen
  • PhillieG
    PhillieG Member Posts: 4,866 Member
    #8
    wolfen said:

    No, No, No Phil
    I think that was Bowser. Anyway, I never use spellcheck. I was the eighth grade spelling champion,LOL.

    Thanks for your suggestion John. Malwarebytes didn't find any infected files, so I'll try your suggestions tomorrow. Can't use the UHC website tonight to test out the results. It's always partially restricted on Sunday night for maintainence.

    Luv,

    Wolfen

    IE
    It's just a very clunky browser I've found. I equate it to using a dial up modem to connect to AOL to see if "YOU'VE GOT MAIL". Chrome is fast and clean. You don't get 10 toolbars taking up pace t the top. I know you can hide them, but who really needs them all. One add on that doesn't work on Chrome but does work on Firefox and IE is FreeCorder. It's great for recording ANYTHING that plays over the Internet as either a wav or mp3 file. I like to use it with GrooveShark.com to record music. It also has a built in radio feature that lets you stream any station to your computer? It's cool if you like radio while at the computer.

    Spelling champ...hmmm, let's see how good you are.
    What word is always spelled wrong?
  • Annabelle41415
    Annabelle41415 Member Posts: 6,742 Member
    #9
    Using Back Button
    Usually I'll just click on the "colorectal cancer" link above and it brings me back to the topics page. I'm using IE also, but do have firefox. Try clicking on the link. Good luck.

    Kim

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