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cant get into chat

tufi000's picture
tufi000
Posts: 490
Joined: Jun 2005

Maybe becasue there over 38 people on?  Anyway got a long java wait then error message non-specific

Sherry

tufi000's picture
tufi000
Posts: 490
Joined: Jun 2005

Here is the detail.  Thx

 

Java Plug-in 10.25.2.17
Using JRE version 1.7.0_25-b17 Java HotSpot(TM) Client VM
User home directory = C:\Users\Sherry
----------------------------------------------------
c:   clear console window
f:   finalize objects on finalization queue
g:   garbage collect
h:   display this help message
l:   dump classloader list
m:   print memory usage
o:   trigger logging
q:   hide console
r:   reload policy configuration
s:   dump system and deployment properties
t:   dump thread list
v:   dump thread stack
x:   clear classloader cache
0-5: set trace level to <n>
----------------------------------------------------

Sherry

greta's picture
greta
Posts: 241
Joined: Jun 2000

The chat service was down for awhile at that time.  Should be okay now.  Please let us know if you are still having a problem accessing it.
Best,
Greta

cinnamonsmile
Posts: 1114
Joined: Dec 2010

I couldn't get into chat on Friday, August 16, 2013 in the late CST PM evening.

I can't get into chat today on Sunday, August 18,2013 CST 2:00 PM.

I keep getting the same message that was copied and posted above.

Why are there so many problems with getting into the chat room again? When the new sysytem was installed, it seemed like there was very few problems. Now it seems the chat room keeps going down again.

Retired 12
Posts: 11
Joined: Feb 2013

Same as above, just tried to get on and the Java screen came up and the next screen was empty, no message , no explanation as to the problem. I miss getting to talk with my friends and survivors.

Tina Blondek's picture
Tina Blondek
Posts: 1564
Joined: Nov 2009

Hi Greta

Same problem for me as above. I can not get into CSN Chat. I am hoping you can fix this at some point. It

has been a very long time since I have been able to get in. I too miss many friends there!

Tina in Va

greta's picture
greta
Posts: 241
Joined: Jun 2000

Hi all,

I wish I had something useful to offer on this subject. IT has been repeatedly assured by the chat vendor that issues have been resolved. The chat application is actually separate from the rest of CSN because it came closer to meeting specifications than the Drupal platform. Considering the number and frequency of problems, not to mention that it doesn't support mobile devices, other applications are being investigated.

In the interim, I just checked and was able to get into chat after 2 tries. The first time, I got the blank screen. I waited a minute because I've noticed that sometimes it takes a good minute or 2 to load. Nothing happened so I closed my browser, opened a new one, clicked on chat again, the Java icon appeared and loaded within about 6 seconds. No one else was in chat though.  

Best,
Greta

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