May 30, 2013 - 5:55 pm
I'm sitting at a specialty hospital where my mom is currently a patient. I have had to stop the PCTs multiple times from taking my mom's blood pressure from her arm. She has a bright pink band on her wrist and a note on her bed. Last Saturday, the PCT left the blood pressure cuff on her arm and just flippantly said she was sorry and that it wouldn't happen again. I was very frustrated, so I reported it and then had to deal with the unprofessional behavior of the staff. They put up signs on the door and above her bed and told us that it would not happen again. On Sunday, I came in to the hospital and saw a rubber band left on her arm because the nurse had drawn blood from this arm. I told the shift supervisor that I wanted to file a formal complaint. On Tuesday, the patient ambassador and nurse manager apologized to me and said that it would not happen again. This afternoon, the PCT started to take blood pressure from my mom's arm again. I stopped her, and I asked what she was doing. I pointed out the band on my mom's wrist and the signs. She apologized but said that she took the blood pressure from the arm this morning. My mom is at this specialty hospital to fight an infection which has physically exhausted her, so she cannot remind the nurses and PCTs to not use that arm. I have talked to management at this hospital. Who else can I talk to, so this does not happen again? As a survivor myself, it makes me worried that unless I am conscious nurses and PCTs will not follow this basic protocol.