Jan 08, 2013 - 12:56 am
I am SO glad I have this board to sound off on b/c I am SO pissed off!
My surgery was scheduled for this morning at 8am. I developed a cold over the weekend that got worse by Sunday so I called the surgeon to see what to do. He told me to take Tylenol Cold medicine and still report in.
I am feeling like a truck ran over me after doing the bowel treatment, having the cold, little sleep, and anxiety taking over on the 5am drive up to the hospital. We check in, and shortly afterwards a nurse calls us into the hallway. She says she is 'confused' b/c my surgery had been rescheduled for next MONTH...didn't the surgeon's office call me Friday?
NO THEY DID NOT!!!
She sees I am upset and asks me to have a seat while 'she checks this out.' Long story short about 2 hours later I leave the hospital with no more information about the reschedule than when I walked in. I am expecting the surgeon's office to call me shortly after they open which is part of why I had to wait almost 2 hours, but nothing comes in. I decide it is up to them to call ME and go to bed when I get home.
I get up around 3pm...still no call! Unbelievable! I call up there and ask why I was never contacted about my surgery being rescheduled. At first she tries to side-step my direct question by telling me it was due to my abnormal EKG and they scheduled me an appt. with a cardiologist for tomorrow...something else I did not know, but when I re-direct the question to her she says they did not have my correct phone number and that is why they could not contact me!
ARE U KIDDIN ME?
I point out the hospital got through to me Friday so they had my number AND they had my husband's cell number so I do NOT understand why I was not contacted. She then says another lady in the office was handling my case and she does not know where the breakdown occurred.
This breakdown in communication is downright scary. I had the EKG done on 12/17/12. I assume the results went to the surgeon'sffice since HE ordered it. Did they lay around until the Friday before surgery when the pre-op screening nurse brought them to the office's attention and then they still did not call me????
Is this who I am trusting my care to? Am I over-reacting? I just cannot wrap my head around this. Yes, I am glad I did not have the surgery since there is a heart issue to consider, but you would think they'd have thier ducks in a better row!
PLEASE, PLEASE give me feedback. I am also ticked about how this has impacted everyone aside from me...my job, my family who took vacation or juggled work schedules to help during my recovery, my husband putting his medical needs and appointments on hold for the next few weeks...this is just crazy..
Anyhow, sorry sooo long, but I had to get this off my chest.