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Greta or CSN Admin., there are a lot of new problems with the new updates - Please HELP!

survivorbc09
Posts: 4378
Joined: Jun 2009

Greta, here are just some of the things I noticed that are wrong with the site since they did the new updates.

1. You can NOT CONTACT CSN as it says in the upper right corner.

2. You can't click on MY FRIENDS on the home page like you used to be able to do and see what friend is online at the moment or was online.

3. All of the FAVORITE CSN CONTENT that you had on the home page is now gone.

4. In the discussion group, instead of it saying who actually CREATED THE POST, it has the name of who posted a reply last.

5. ALL of our CSN EMAIL MESSAGES are GONE.

This is just the few problems I found right away. I hope the site can correct them.

Thanks, Jan

survivorbc09
Posts: 4378
Joined: Jun 2009

Is this working yet?

SIROD's picture
SIROD
Posts: 2204
Joined: Jun 2010

I believe one has to give them (CSN) time to fix the quirks.

It's the weekend and a holiday is coming up, we all need a dose of patience.

Doris

sea60's picture
sea60
Posts: 2601
Joined: May 2010

I tried to upload a picture and it told me it was too large. It's the same regular size I used to post in the past. So not quite sure.

It's also slower getting in now than it used to me for me.

teresa41's picture
teresa41
Posts: 454
Joined: Jun 2009

Friends list is gone on about me page. Favorites is gone also

Noel's picture
Noel
Posts: 3101
Joined: Apr 2009

My friends list is gone too and so are all of the favorites.

New Flower
Posts: 4140
Joined: Aug 2009

All emails / private messages are gone. I treasure old messages and info, including communications with those who passed away

sea60's picture
sea60
Posts: 2601
Joined: May 2010

I need to check it out. I was able to replace my profile pic but I couldn't post an image on the Expression Gallery.

DebbyM's picture
DebbyM
Posts: 3294
Joined: Oct 2009

No friends list and all of my private messages from this site are gone and I had some from sisters that are no longer here. 

 

All my favorites are missing/gone too. 

 

 

 

SIROD's picture
SIROD
Posts: 2204
Joined: Jun 2010

The photo is lovely Sea60. It did work.

Doris

jnl's picture
jnl
Posts: 3873
Joined: May 2009

Like the other sisters, I've lost my favorites list, my friends list and all of the messages that I've received on here.

 

Clementine_P's picture
Clementine_P
Posts: 398
Joined: Feb 2011

The tone of some posts regarding the problems with the message board is very angry and entitled.  I am sure CSN wants to fix these problems and they will.  Let us not forget this is a free site that we all have used for so many reasons.  I expect that with yesterday being Christmas and this week being a holiday week that many of the problems won't be fixed right away. A dose of patience is a good alternative.

Clementine

Pink Rose
Posts: 495
Joined: Nov 2012

The site is still slow for me.  Still having trouble getting in. 

Pink Rose
Posts: 495
Joined: Nov 2012

The site is still slow for me.  Still having trouble getting in. 

DianeBC's picture
DianeBC
Posts: 3888
Joined: Jun 2009

Hi Greta.  Like everyone else, it seems I have no friends list, favorites or messages anymore. 

DebbyM's picture
DebbyM
Posts: 3294
Joined: Oct 2009

My favorites are gone.  The site is still slow to sign into.  I can't add any friends to my friends list and it doesn't show which friends are online.  Can you fix that still?

Kylez's picture
Kylez
Posts: 3765
Joined: May 2009

WOW!  It is next to impossible to even get in this site anymore. 

dianehelen's picture
dianehelen
Posts: 131
Joined: Nov 2012

And...

The board is still PAINFULLY SLOW to load, or open a post to read, or reply to

Very messed up and frustrating

Pink Rose
Posts: 495
Joined: Nov 2012

I still have trouble logging in.  It just sits there and won't connect.  Frown

New Flower
Posts: 4140
Joined: Aug 2009

Hello Greta,

 Please take a look at this problem. I have detected Spam on my expression page. I did sent you e-mail, please take it seriously as I consider it as a security problem.

Thank you

Megan M's picture
Megan M
Posts: 3001
Joined: Dec 2009

Still soooooooo slow for me.  Is it still for anyone else?

lintx's picture
lintx
Posts: 456
Joined: Sep 2012

I haven't been able to get on at all in two days.  Sometimes late at night is easier, like now:)  Linda

Alexis F's picture
Alexis F
Posts: 3604
Joined: May 2009

Slow for me too Megan and I still don't have any of my favorites or messages back.  And, I thought that they were supposed to do something to stop these spammers, or at least, have someone available to take care of messes like this. 

abrub's picture
abrub
Posts: 1543
Joined: Mar 2010

but old email conversations are still gone.  Can they be restored?

New Flower
Posts: 4140
Joined: Aug 2009

Hello greta,

 I wish CSN and ACS could invest in more Powerful Server. It has been very very slow. No any improvement from previous situation.

Security is another problem. The new version seems to be very weak, worse than previous. In addition to spamming open board now they can inter personal pages.

Still no spellcheck and old messages have not been restored.

Honestly, I am ready to give up and stop any donations to ACS

Sincerely,

New Flower

Angie2U's picture
Angie2U
Posts: 2993
Joined: Sep 2009

It is very slow still and sometimes impossible to get on the site.  None of my favorites are back yet and you can't add friends at all. 

The spammers are worse than ever now and are doing more than I think they could before. 

I wish you could remove all of the new updates you did and put it back to the way it was before.

 

 

survivorbc09
Posts: 4378
Joined: Jun 2009

Looks like they corrected a few things, but, not everything.  I've heard nothing from them and I have sent them mail about all of the problems. 

Like you Angie, I wish they would remove the new updates and bring the old site back. Undecided

SIROD's picture
SIROD
Posts: 2204
Joined: Jun 2010

I have never encountered a board that is as slow as this one.  It makes you not want to waste your time posting.

 

Needs fixing it is the 8th and now it's been enough time to fix at least the slownest.

 

Doris

Alexis F's picture
Alexis F
Posts: 3604
Joined: May 2009

Still no emails or favorites (sigh )  And, no response from anyone that is supposed to be taking care of the site.

The smilies, I agree are dumb, and the big font..what is this anyway?  I thought it was a cancer site that was for cancer survivors, not children acting cute with the smilies. 

Sorry, but, that's how I feel. 

DianeBC's picture
DianeBC
Posts: 3888
Joined: Jun 2009

Greta, my messages are still gone and I would like them back please.  My favorites are gone and I had a lot of very important information saved for me and for others.  This site crawls along and I don't know why your programmers can't fix this.  What is taking so long?

DebbyM's picture
DebbyM
Posts: 3294
Joined: Oct 2009

When I CAN get in, I hope it has been fixed, but, I see it hasn't yet.  Losing hope that it ever will and not hearing any response from CSN is making it even more frustrating to all of us.

One thing I am going to do is besides emailing on here to the tech support team to help, I am going to the main American Cancer Society site and contacting them.  Maybe someone at the headquarters will help us. 

I have no idea why they thought we needed smilies, font sizes and font styles.  It's a support cancer group, not facebook.

jnl's picture
jnl
Posts: 3873
Joined: May 2009

I'm still crossing my fingers that they can restore our emails and our favorites.  The site has still been slow for me, so, I just give up most of the time even trying to get on.

 

Has anyone heard anything from Greta?

JoAnn4818's picture
JoAnn4818
Posts: 83
Joined: Jan 2011

It takes at least a full five minutes every time I try to enter the site - if I can get in at all. I hope you can help. I really miss being able to come here. Sometimes I just can't get in at all due to the slowness.

Noel's picture
Noel
Posts: 3101
Joined: Apr 2009

So much trouble logging in, no favorites, can't add any new friends or see if they are online and none of my messages from anyone are still here. 

CypressCynthia's picture
CypressCynthia
Posts: 4017
Joined: Oct 2009

It is so hard to get on and respond.  Just wondering if it will get any better?  Right now, I can hardly ever log and posting a response is just as bad.  Praying that this will get fixed?!

Rague
Posts: 3388
Joined: Aug 2009

Hours upon hours it is still impossible to get 'here'!  Sometimes even when able to get here - it 'disappears'.  A few days weee understandable buyt this is over 2 weeks!  Also this is not some small 'private' site' but a MAJOR organization that seems to be unconcerned.

New Flower
Posts: 4140
Joined: Aug 2009

whoever funded this upgrade please make those in charge accountable for lack of  expertise

Double Whammy's picture
Double Whammy
Posts: 2338
Joined: Jun 2010

And especially the part about survivors needing help, hope and compassion.  I've been a member of csn for 2 1/2 years and it's just been part of my routine to touch base on a daily basis.   I now feel I have something to offer - and that's hope and experience to those going through treatments.   It is nearly impossible now.  I either can't get on (can't connect), can't access a post (can't connect), or can't post (??).  And it's not just about the process being slow, it's impossible much of the time.

PLEASE fix this.  It has been an on-going problem, but now is much much worse.   

Thank you.

Suzanne

survivorbc09
Posts: 4378
Joined: Jun 2009

Keep sending messages to CSN on here telling them about this and hopefully someone will post some new information for us. 

 

Jan

survivorbc09
Posts: 4378
Joined: Jun 2009

Keep sending messages to CSN on here telling them about this and hopefully someone will post some new information for us. 

 

Jan

Kylez's picture
Kylez
Posts: 3765
Joined: May 2009

I've sent messages to CSN on here and have gotten no response to any of them, but, I will keep doing it.  Surely someone will post to update us as to if they're going to fix the site or not.

DebbyM's picture
DebbyM
Posts: 3294
Joined: Oct 2009

I still am missing my emails from the site and hope they can get them back.  I don't like the font famiy, size or the smilies.  I see no need for those changes and wonder who did.

If someone, Greta or another person that works on this site would at the least, let us know they are working on it, it would much appreciated.

Sometimes I can get on the site, but, most of the time, it is really hard to.

 

Please just communicate with us!

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